LEGAL POLICY
Our Commitment to Transparency, Trust & Responsible Business Practices
PRIVACY POLICY
We value your privacy and are committed to protecting your personal information.
This section explains how we collect, store, use, and safeguard your data when you interact with our website or services.
1. Information We Collect
We may collect the following information:
Personal Information
→ Full name
→ Email address
→ Phone/WhatsApp number
→ Company name
→ Country and business details
→ Inquiry details submitted through forms
Technical Information
→ IP address
→ Browser type
→ Device information
→ Pages visited on our website
Communication-Based Information
→ Emails exchanged with our team
→ WhatsApp and phone communication
→ Documentation shared for export-related purposes
2. How We Use Your Information
Your information is used only for legitimate business purposes, including:
→ Responding to your product inquiries
→ Understanding buyer requirements
→ Preparing quotations and export details
→ Providing shipping or order updates
→ Maintaining internal communication records
→ Improving our website experience
→ Verifying business authenticity before processing orders
We never sell or misuse your data.
3. Data Storage & Security
We follow standard security practices to protect your information:
→ Restricted access to internal staff only
→ Secured data storage systems
→ Protected communication channels
→ Frequent monitoring to avoid unauthorized access
4. Sharing of Information
Your data may be shared only with:
→ Logistics partners for shipping updates
→ Quality inspectors or suppliers for order processing
→ Government departments for export documentation
We do not share your data for advertising, marketing, or non-business purposes.
5. Third-Party Links
Our website may contain external links.
We are not responsible for the privacy policies of third-party websites.
6. Your Consent
By using our website, contacting us, or submitting a form, you consent to this Privacy Policy.
7. Updates to Policy
We may update this policy as required. Changes will be visible on this page.
8. Changes to Terms
We may update these Terms at any time. Continued use of the site means you accept the updated Terms.
9. Contact
For any questions:
Email: info@niryatana.com
Phone: +91 7795831944
TERMS & CONDITIONS
These Terms & Conditions govern your use of our website and our export services.
By engaging with us, you agree to comply with these terms.
1. Business Nature
Niryatana International Private Limited operates as a merchant exporter.
We connect verified Indian suppliers with international buyers for:
→ Agriculture products
→ Textiles & garments
→ Leather goods
→ Sanitary ware
We do not guarantee the performance of third-party suppliers, logistics companies, or customs authorities.
2. Pricing & Payments
→ Prices depend on product quality, quantity, packaging, and destination port.
→ Payment terms are mutually agreed upon before order confirmation.
→ In most cases, buyers must pay an advance to start procurement.
→ Customs duties, import taxes, and port fees in the destination country must be paid by the buyer.
3. Product Quality & Inspection
We ensure quality through:
→ Pre-procurement verification
→ Batch sampling
→ Quality inspection before dispatch
→ Export packaging standards
Note:
Natural agricultural products may have minor variations in color, size, or moisture level, which are normal.
4. Shipping & Delivery
We coordinate with trusted logistics partners for:
→ Sea freight
→ Air freight
→ Customs clearance
→ Shipment tracking
Delivery may be affected by:
→ Customs delays
→ Weather conditions
→ Port strikes
→ Vessel schedule changes
→ Force majeure events
We are not responsible for delays caused by third-party factors.
5. Buyer Responsibilities
Buyers must:
→ Provide correct shipping details
→ Ensure import permits (if required)
→ Understand their country’s import restrictions
→ Make payments on time
→ Inspect goods immediately upon arrival
6. Limitation of Liability
We are not liable for:
→ Losses during transport (handled by logistics partner)
→ Delays caused by customs or port authorities
→ Incorrect documentation provided by buyer
→ Acts of nature or unavoidable events
7. Modification of Terms
We may update these terms without prior notice.
Users are encouraged to review the page regularly.
REFUND & CANCELLATION POLICY
This policy explains how cancellations, order changes, and refunds are handled for international buyers.
1. Order Cancellation
→ Cancellations are allowed only before procurement starts.
→ Once we begin sourcing, inspection, or packaging, the order cannot be cancelled.
2. Refund Policy
Refund availability depends on stage of order:
Before Procurement
→ 100% refund of advance (if no action has been taken)
After Procurement Starts
→ Refund is not possible, as costs have already been incurred.
Processing Timeline
→ Approved refunds will be completed within 7–10 working days.
3. Damaged or Incorrect Goods
If you receive damaged or incorrect goods:
→ You must report within 48 hours with:
→ Photos
→ Videos
→ Packaging proof
→ Quantity details
We will review the case and provide a resolution based on the inspection report.
Partial refunds or replacements may be offered depending on the situation.
4. Non-Refundable Situations
Refunds are not applicable if:
→ Buyer provides incorrect shipping information
→ Goods are delayed due to customs or logistics
→ Buyer fails to clear goods at port
→ Natural product variations occur
→ Buyer cancels after the order has started
5. Replacement Eligibility
Replacements may be offered if:
→ The product received is significantly different from the approved sample
→ There is a manufacturing defect
→ The shipment was damaged due to improper handling (confirmed by logistics partner)
GOVERNING LAW
All legal matters, disputes, and claims related to our services fall under:
→ Jurisdiction: Andhra Pradesh, India
→ Applicable Law: Indian legal system
CONTACT INFORMATION
Niryatana International Private Limited
Andhra Pradesh, India
→ Email: +91 7795831944
→ Phone: info@niryatana.com